Frequently Asked Questions
How do I pay for my booking?
Deposit paid by transfer with remainder in cash please.
Can my children stay in the room for free?
Yes we can arrange a pull out bed free of charge
Are babysitting services available?
Yes, one of the local ladies is well experienced in looking after customer kids if you’d like have some private time.
What are the check-in and check-out times?
At the Tree House, we’re super relaxed. The official times are, check-out: 11 am and check-in 1 pm but if you need more time then no problem.
Do you charge for cancellations?
The cancellation policy varies according to the time of year. In the high season, we apply a stricter policy than during the low season. Full details will be advised to you at the time of booking
Do you have wifi?
We’re working on it! Should be in place very soon.
When is a good time to visit Sumbawa?
There is sun and waves all year round here. Rainy season is January but we get a lot less rain than Bali so it’s usually only a shower in the morning.
What is the currency in Indonesia?
Indonesian Rupiah. If you give us some notice we can organise currency exchange for you.
Where can I change money?
Yes either at the hotel or in Bima airport
How do I get from the airport to the hotel?
Please see the getting here tab (insert link). Any further questions just message and we’ll be in touch immediately.
What different types of room are available?
Please see the Rooms menu link.
Do you have special facilities for handicapped travellers?
Currently, we are not equipped as much as we would like. The upstairs suites only have stair access but we have a ramp for the ground floor suites. Please contact us ahead of arrival so we can make sure we meet your needs as much as possible.
Are medical services available at the hotels?
Yes, we have a full First Aid kit always on site with additional medical supplies a short drive away. One of our staff can collect anything for you in order.
Can you recommend any good diving schools in Sumbawa?
Pulau Moyo is a pristine world heritage diving spot on par with the likes of Flores and Komodo
What voltage do you use in Sumbawa?
The voltage in Indonesia is 230V
Do you have any special packages for honeymoons, anniversaries and weddings?
Yes we do, please contact the team for more details.